Privacy Policy

Effective Date: March 12, 2026

Tier 4 Support Inc. ("we," "us," or "our") operates SpookyDisplay (the "App" and "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website at spookydisplay.com.

1. Information We Collect

1.1 Information You Provide

• Account information: name, email address, and password when you create an account.
• Payment information: billing details processed securely through our third-party payment processor. We do not store credit card numbers.
• User content: saved layouts, decoration lists, and display configurations you create within the App.
• Communications: messages you send to us via email or in-app support.

1.2 Information Collected Automatically

• Device information: device type, operating system version, unique device identifiers.
• Usage data: app interactions, features used, session duration, crash reports.
• Camera and AR data: The App accesses your device camera solely for augmented reality functionality (placing decorations in your environment). Camera data is processed on-device in real time and is not transmitted to our servers, stored, or shared with third parties.
• Log data: IP address, browser type, access times, and referring URLs when you visit our website.

1.3 Information from Third Parties

If you sign in through a third-party service (e.g., Apple Sign-In), we may receive your name and email address as permitted by that service's settings.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and manage your subscription.
• Send service-related communications (e.g., account verification, security alerts).
• Analyze usage patterns to improve features and user experience.
• Detect, prevent, and address technical issues and security threats.
• Comply with legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie preferences through your browser settings. The mobile App does not use cookies.

4. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: trusted third parties who assist in operating our Service (hosting, payment processing, analytics), bound by confidentiality obligations.
• Legal requirements: when required by law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With your consent: when you choose to share layouts publicly or with other users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. We will delete or anonymize your data within 30 days of a verified request, unless retention is required by law.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security assessments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

SpookyDisplay is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information. If you believe a child has provided us personal information, please contact us at [email protected].

8. Your Privacy Rights

8.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale or sharing of personal information (we do not sell your data).
• Non-discrimination for exercising your privacy rights.
• Correct inaccurate personal information.

To exercise these rights, contact us at [email protected]. We will verify your identity before processing your request.

8.2 Other Jurisdictions

Depending on your location, you may have additional rights under applicable data protection laws, including the right to access, correct, port, or restrict processing of your personal data. Contact us to exercise these rights.

9. Third-Party Links

The Service may contain links to third-party websites, including Amazon product listings. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Tier 4 Support Inc.
Santa Monica, CA
Email: [email protected]